FAQ

Frequently Asked Questions (FAQ)

. How long will it take to receive my order?
Answer: Orders are typically processed within 1 to 3 business days. Delivery times vary based on your location:

  • Within Europe: 5 to 12 business days.

  • International: 7 to 20 business days.
    Please note that delays can occur due to customs checks or other unforeseen factors.

. Do you offer free shipping?
Answer: Occasionally, we offer free shipping promotions. Make sure to check our website during checkout or sign up for our newsletter to be the first to know about any ongoing promotions.

. Can I track my order?
Answer: Yes! Once your order has been shipped, you will receive an email with your tracking number. Please allow 24–48 hours for the tracking information to update.

. What payment methods do you accept?
Answer: We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.

. Can I cancel or modify my order after it's been placed?
Answer: Once an order is placed and processed, we are unable to cancel or modify it. However, you can contact us immediately, and we will do our best to accommodate your request before the order is shipped.

. Do you ship internationally?
Answer: Yes, we ship worldwide! Shipping fees and delivery times vary based on your location.

. How can I return an item?
Answer: We offer 30-day returns on most products. To initiate a return, please contact our customer service team at alghazawiabdallah@gmail.com with your order details. Returned items must be in their original condition and packaging.

. What should I do if my order is damaged or lost?
Answer: If your order is damaged, lost, or if there’s an issue with delivery, please contact our customer service team immediately at alghazawiabdallah@gmail.com. We will work with you to resolve the issue as quickly as possible.

. Are your products covered by a warranty?
Answer: Yes, we offer a warranty on most of our products. The terms of the warranty vary by product, so please refer to the specific product page or contact our customer service for more information.

. How do I contact customer service?
Answer: You can reach our customer service team via email at alghazawiabdallah@gmail.com. We aim to respond to all inquiries within 24–48 hours.